Kind Words

We just received the nicest Christmas card and thank you letter from our clients, Randy and Rose Birkholz.  We completed a kitchen remodel for them in August of this year.

Scott, Jenn and entire Frey Construction staff,

Thank your for our new kitchen which is beautiful, functional and comfortable.  We are now used to seeing our new kitchen.  However, when someone sees our new kitchen for the first time their reaction sometimes catches us by surprise.  We know that  when we decide to sell our house in the future we will recoup our entire investment.  This was a huge project and living without a kitchen is a major inconvenience.  Your project managers kept everything moving expeditiously and completed the kitchen remodel in much less time than we thought possible.

You and the entire staff worked very well with us.  We had very definite ideas on what we wanted.  You proceeded to give us many different ideas and drawing for the kitchen based on what was important to us.  Even after we decided on a 'final' plan and the project was underway we made changes tot he plans.  We decided midway through the project we also wanted the bathroom redone, and it was completed.

Whenever we had a question or concern someone from Frey was very quick to contact us.  We weren't always readily available and we had to depend on you or the project manager to address issues, and at times make decisions on our behalf.  We wanted a lot of electrical outlets and good lighting in the kitchen and that is what we got.  We had specific flooring design and color in mind but we could not find what we wanted.  Jenn had walked every step of the project with us and knew what we were looking for.  She did an excellent job of finding flooring which we okayed even though we hadn't see the product.  Jenn was great help in making a decision for a tile backsplash that turned out beautifully.

All of the Frey employees and subcontractors were friendly and were very good at their job.  The workers went out of their way to find siding to match what was already on the house.  That was not easy because the siding on our house is no longer available.  We appreciated that the workers cleaned up every night.  The finishing carpenters did an excellent job of making crown moulding for the cabinets where the standard moulding wouldn't work.  There were things we never thought of such as a garbage disposal in the prep sink.  Even though we have not yet installed the second disposal all the wiring and plumbing is ready for one.

Another feature we appreciated about Frey was that there was not "up sell" pressure.  You gave us considerable latitude in choosing the features we wanted.  We didn't want solid surface countertops and we didn't want ceramic tile flooring.  Even though those are big ticket items in a kitchen remodel we had already decided those products were not consistent with our needs.  To Frey's credit, no one told us we were making bad choices and no one tried to convince us to change our selection.  We couldn't be more pleased with the laminate countertop we chose.  Unless told differently people think our countertops are solid surface.  The flooring also appears to be ceramic tile but again the cushioned vinyl that you choose for us is easy to stand on, easy to clean, and is much warmer than ceramic tile would have been.

Again thank you to everyone at Frey for your patience with us and for the beautiful end product.  We appreciate that you paid attention to what we wanted.  You didn't try to give us a kitchen that was more than we wanted or a kitchen that would have been the more profitable for your company.  If you ever want us to open our kitchen to potential customers we will be very happy to do so.

Happy holidays to everyone and may 2009 be generous to all.

Randy and Rose Birkholz, Sun Prairie, WI